Doing Business Through Social Media

Social media has pervaded many aspects of life – be it personal relationships, political campaigns or even business. Many small scale businesses now use social media platforms to promote and engage in businesses, and it has proven extremely beneficial for them. If you too are an aspiring businessman, then here are some tips you can use to popularize your business through social media.

Create a page
First things first, you will have to create a Facebook page. This page has to be built professionally, especially considering the fact that this page will create the first impression of your business. Be mindful of the description you upload – be technically and grammatically correct. Also make the page attractive with relevant pictures.

Interact and engage
A lot of potential customers tend to pose questions and inquiries through Facebook. If you fail to answer them as soon as possible, then the momentum around the page will die down. Customers will lose faith in your service. Hence, it is imperative that you continue to engage and interact. Also make sure you keep the page active. For an example, if you are a company that does data recovery services Sydney, post interacting facts about phone safety, etc. These will keep your customers engaged with your page.

Encourage user comments
Let’s say that your company offer iphone optus unlock, get more info. There are another thousand companies that offer the same. You need to differentiate yourself from these services, setting yourself apart. One such way to do this is through encouraging user comments. If you see a customer particularly happy with your service, request him or her to post a positive review of your service online. These things can amplify the trust of another customer who is looking for a similar service. Even if one of them posts a negative comment, interact! Apologize to them and offer them another round of free service.

Have competitions
Customers love offers and discounts – so why don’t you use them to promote your business as well. For an example, if you own a shop that sells books, hold a share and win competition where those who share your post and get the most likes to that will win a voucher of some amount. This will have several benefits. For example, more and more people will be visiting your page, and your brand will be embedded in their minds. Secondly, when people share your posts, these posts are seen by their friends as well – this exposes you to a larger audience.

Use sponsored ads
In the past, to put a newspaper advertisement or a TV commercial would have cost you several thousand dollars. But this has now been made extremely easy and cheap through Facebook. For just 5 dollars, you can have access to an extremely varied audience, and there is more chance of them visiting your page since this is online. Hence, it is never a bad idea to invest in some Facebook sponsored advertisements.

How Do You Make Your Customers Keep Coming Back?

apps.16You may be in retail business or the hospitality industry or even running a taxi service, but the most important question you want to ask yourself is how to make customers happy and how to make them keep coming back. If you can answer that question, whatever your trade, business or field, you are well on the way to success! So, what are some things you can do?

Do what it takes
To achieve customer satisfaction, you will need to do several things right rather than just one thing such as having a high quality product. In addition to ensuring the quality of your product or service, you also need to make sure that you have that personal touch that no customer can ignore. Your staff would need to be friendly and approachable and having that attitude that your customer is king or queen and making them feel respected and welcome. You can also find ways of marketing yourself. For example, if you are in the hospitality industry, you can get mobile app development Sydney, which will help you to keep in touch with your customers and send them information about your special deals etc. and also you can attract new customers in the area, who may be looking for a good cafe.

Provide the best
Keep improving your product or services so that your customers will find the best in the market when they come to you. If you are running a coffee shop for example, do research, get the best quality coffee and the most competent barristers who will make the best coffee in town! If you are running a restaurant make your food top quality by investing in a world-class chef, so to say, and getting the best ingredients possible to make that culinary hit!

Market yourself well
If you have the best quality product and the friendliest service in town, but no one really knows you exist except for your few regular customers, you are not going to make it for too long! Make sure you market yourself well and use strategies such as the mobile apps for restaurant, if you are in the food business to put yourself out there and make people visit you and keep coming back to you for more. You can do it!

Be yourself
If you try to make yourself just like your competitors, you will find that you lose your company or restaurant’s identity as being unique and special. Keep your special flavour and build the image of your company or organisation, so that you will make a name for yourself and your customers will keep coming back for more.